Woodward Bicycle Company Warranty
The Woodward Bicycle Company offers a two-year warranty against manufacturer’s defects on all bicycle frames and forks.
- Warranty is only valid for original purchase and is non-transferable.
- Manufacturer defects do not include damage resulting from improper use or lack of maintenance.
The Woodward Bicycle Company offers a one-year warranty against manufacturer’s defects on the following non-consumable parts:
- Crank Set
- Wheels (including hubs and spokes)
- Seat Posts
Wear and tear on the following parts are not covered under any type of warranty:
Warranty period is 2 years from activation and covers the initial purchase. Should replacement items be needed during the warranty period, those items would be under warranty for the duration of the initial warranty period (but not an additional 2 or 1 years).
Your warranty will only be activated after the Woodward Bicycle Company has received your proof of professional assembly by a licensed bike store or shop. We must receive a copy of your receipt for the purchase of the bicycle and proof of professional assembly within 30 days of you receiving your bike. A copy of the receipt from a licensed bike store or shop shall be considered as evidence of professional assembly.
To submit proof of professional assembly, email a copy of your receipt for purchase of the bicycle and a receipt/proof of professional assembly to: email@example.com
To submit your warranty claim email firstname.lastname@example.org. Our warranty department will contact you within 48 hours to discuss further steps.
Valid for either two-years (bike frame and fork) or one year (non-consumable parts) from date of purchase. The Woodward Bicycle Company reserves the right to request photographs of the damage and may only replace the damaged parts rather than the complete bicycle. The Woodward Bicycle Company also reserves the right to issue a store credit at any time for warranty claims we are unable to satisfy based on current production or for any other reason. The Woodward Bicycle Company is not responsible for any labor charges or fees related to warranty claims.